Refund and Returns Policy

1. General Policy

At OlympusGo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Product

To be eligible for a return, the product must be:

Unused, undamaged, and in its original packaging.
Accompanied by the original receipt or proof of purchase.
Free from any alterations, customizations, or signs of wear.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

Personalized or custom‑made products.
Digital downloads, software licenses, or subscription services.
Products marked as “Final Sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

Order number.
Reason for the return.
Preferred resolution (refund or exchange).

3.2. Shipping the Return

After approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the price of the product minus any applicable shipping charges, unless the return is a result of our error.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you contact us. Exchanges are subject to product availability and may require payment of any price difference.

6. User Responsibilities

Customers are responsible for:

Providing accurate contact and order information.
Packaging the item securely to prevent damage during transit.
Complying with the return timeline and conditions outlined in this policy.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. OlympusGo reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.